"Hello this is a courtesy call for a new program we have available to you as a previous and long time customer. We're urging you to give us a call as soon as possible to take advantage of this way if you're already enrolled student loan program. This is an addition available to you as of March of this year that was released by the Department of Education. Your case number 5434 and we need to hear back from you within 24 hours. Please call us back ASAP at 702-359-4525. Again that's 702-359-4525. Thank you and call as soon."