They called me too. They said they were from microsoft, and I questioned their integrity. I decided to play along for awhile. They convinced me to let them remotely control my computer. But before that, they didn't even know what kind of computer I had. I thought that was odd enough, but I played along as they tried to convince me that an error report was viruses on my computer and they were surprised my computer still worked. They tried to delete permanent files on my computer and the computers safeties came on, and then they deleted some log entries saying it was viruses. They said they could not fully delete the viruses without taking my computer back to it's original state and making me pay $199.00 for protection and registry repair programing. I immediately disconnected their remote access and removed the program from my computer after telling them I did not trust them and hanging up on them. Microsoft does not have to call you to repair your computer unless you have requested it. They will never call you on their own. So know it is a scam if someone should call with these claims.
I have received about 15 of these calls today. They have been doing this for over a month, and there rude. They want you to go into your event log. I don't know what to do about this can someone help me?
I wouldn't let anyone have remote access to my computer by suspecting they can do whatever they want and delete important files or install viruses. Don't give any personal information. Ask them questions regarding the company they represent and how did they get your information and ask for their phone number to return the call and hang up the call. Scams nowadays are becoming more sophisticated and you never know what to expect.