The reason the calls keep coming is simple. Insurers that cover Medicare Advantage patients receive payments from Medicare based on the number of "diagnostic codes" in the patient's file. Insurers want to collect information to report additional diagnostic codes to Medicare to increase the payment that Medicare makes to the insurance company. Some of us remember a few years ago when Humana launched a similar program through which it wanted to send a case manager into each person's home to conduct a medical exam, evaluate the individual's overall health and living situation. In that case the contractor that had been hired to provide this service told insurance company executives at an industry meeting ( acccording to reports in the industry press) that insurers were "leaving money on the table" by not reporting more diagnostic codes, which the contractor proposed to find. There seem to have been many complaints about this proposed intrusion, including mine, and it appears that this new telephone counseling initiative replaces that effort. I have looked over the program website and determined that I do not need any of the services that are being offered since I am robustly active, have a large supportive family and excellent immediate access to my doctors' office if I need assistance or have questions. I have told several callers this and asked that the calls stop.They have not stopped. The service may indeed be useful for some people, however it also seems that the calls should stop when one asks that they stop. I have to conclude that they do not stop because in addition to offering help to individuals this is an activity that can also increase insurance company revenue.
These are harassing calls from 727-329-4898 (CID says 'Humana Cares') even after I'd demanded cease calling because I'm NOT interested in its services!!!
I get calls from this number almost monthly. They keep asking questions that, IF THEY ARE HUMANA, they should already have records concerning their call. I think this is some kind of scam.
The phone number is Humana cares. This is a great service to Humana members. If you do not want to receive the calls, simply answer the phone and tell them you aren't interested. They will quit calling, if they don't, just call Humana's customer service and tell them, they will be able to get the calls to stop. We love when our nurse calls to check on us every month!
I've been getting these calls since last Fall. I have told them I am not going to take their surveys any longer and to remove my number from their call list, but they still haven't! First it was a guy named Lorenzo, then a girl named Paige Woods, leaving me voicemails, with" exciting news" but they leave a 7 digit extension number to call back. When I did, I got voicemail! I told them to QUIT calling and playing phone TAG on my cell minutes!
I will be keeping track and reporting here. To the other posters, this is no "nurse" calling. You don't know what you are talking about! They are nuisance calls being made to Humana members who don't want SALES calls for their other "extra services" which come out of pocket anyway. They need to stop when asked!!!