You are so correct about the identity, and they constantly phone, often hanging up, or with the wrong name on the one occasion they left a voicemail! I have already written United Health Care, demanding they stop calling, and warned them if they continue to send me e-mails, that I would investigate whether or not they are in violation of the HIPPA Laws, by posting my private health care information on the Internet....especially after I sent them a registered letter of complaint, and this threat of pursuing a law suit, and if there is a good probability that I have a case, or even a beginning of a class action lawsuit!
These calls are from a call center where the low paying employees only make money per phone call log of numbers attempted, by the call center employee! A very intrusive and disturbing phenomenon. It needs to stop, or be stopped by those of us fed up with this behavior. It's not like they truly care about what's best for us - only for UHC!
Claiming to be United Health Care, they verified my name and plan then said they wanted to set up an appt. with an agent to come by and discuss better options such as supplemental ins. I said "NOT GOING TO HAPPEN" and they hung up. HA!
I'm sure this was a telemarketer! Would not leave any message on my answering machine! I.D. said UnitedHlth Care! They can't speak,,, they don't want me very bad! NOT that it would HELP if they did speak! I am NOT "HELPLESS"! """IF""" I need assistance """I WILL CALL YOU!""" Sooooo, ""BUG OFF""! Not JUS SAYIN',,, WORD...................