I received a phone call recording stating my Amazon account was being charge $399 for a phone to hold and I would be transferred to an agent. The agent immediately came on the line and identified himself as Sam. He told me to go to a computer and download a site. I said I would use my phone and just go to my Amazon account. He said in a strong voice NO, YOU NEED YOUR COMPUTER. He wanted me to use the Google browser. It took the download but wouldn't go any further. At this point I became suspicious and asked my daughter to google Amazon1.me. At the same time I was viewing my account and did not see such charges. Google came back as fraud reported call. The site and everything looked like Amazon. I immediately deleted the download. I told him I had to repair my computer and call him back, he came me the 1-801-803-5253 number and said that I should ask for him, Sam.