Our answering service customer got a total of 34 calls from them in June 2014. On a long call we logged the caller may be lying but he said that he was with Blue Cross / Blue Shield and wanted to send over some medical records and wanted our customers fax number and address, etc. Sorry to say our agent probably gave him WAY too much information. All calls were to doctors office - probably building a mailing and phone and fax list for future telemarketing. ANI Name says "UT PROVO"
Between the times from 1108 to 1112 central time today, I received a call from 801-854-1289 seven times. First of all, if they really needed information over the phone regarding records, they would leave a message the first time. Secondly, you cannot request records over the phone just because you ask for it. You need to provide legal papers to release the information, signed by patients.
This company is Verscend, they are contracted by insurance companies to do a yearly medical record review. Too bad their customer service reps are clueless and don't make notes when they talk to a facility!!!!