Hi, I just got charged these ridiculous charges. I have about 78$ in charges I refuse to pay. They are on my fathers line, he never makes any calls, he doesn't even know how. All calls that he makes or gets are from people he knows. This is [***] up. There is no way I'm paying this. NO WAY! Let me know if you have any suggestions. I have been with them for about 4 years. I refuse to pay.
I have just found out that this is happening to me and my husband. I talk to T-mobile till I was blue in the face but they would not remove the charges.
my husband is in the Netherlands and he keeps getting called by 1-805-637-7249 and never picks this call up. he called me to see if I could find out who this number belonged to. With lots of searching i type this number on google search site and found out that it belonged to T-mobile who We have been a customer with for the last 5 Years. I called them up and asked them why my husband keeps getting called by this number and we keep getting charged for these roaming charges. They told me that he is
making the calls to this number. I talked to them until I was blue in the face but they will not remove the charges from my bill. They somehow have figured out to code this as a outgoing call from his phone, instead of a incoming calls, they told me if I could proof that it was a incoming calls I would be refunded, I'm not sure how I'am going to do this, but I certainly will try. This has been going on since July 17th. What I have done is have T-mobile block all messages into his phone.
I was in Kenya in August 2008 and know from other international trips that I can't retrieve voicemail when overseas. I may have tried accidentally once but ended up with 8 charges to this voicemail number totalling $50. Haven't called T-Mobile yet, but will shortly. I also got another charge called "RIM Blackberry" for $36 that makes no sense to me. I hope T-Mobile will be more accommodating than with others...
I had a similar issue. I was in South America and saw the voice mail indicator on (my phone was on in case of emergency). I was expecting an important voice mail, but did not want to pay the outrageous roaming charges, so I started researching for ways to retrieve voicemail from a regular landline (I mean if regular phone service can do it, why wouldn't cell phone service do it...wishful thinking). I ended up trying this number, which I found in T-Mobile's website, several times, because the machine kept asking me for a PIN which I had no clue about. Finally I figured it out and was able to get my VM, so I figured this would work like a charm going forward.... until I got my bill charging me 2.99 for each call to that number. I could not understand why T-Mobile would charge me for calls that I made from a landline (or how they could even know about the calls). My guess is when I made each call, since it was a VM gateway, it would ask me for my mobile number and from then they would creatively (or mistakenly, depending on your personal opinion of cell phone carriers) make that show as an outgoing call. I called them and told them I could not understand how those calls would end up on my bill. They spent a couple minutes "investigating" (not sure what there was to investigate) and came back saying they would refund me all calls to that number this time (it wasn't a lot, about $56), but that they thought this was weird and that if it ever happened again they probably would not be able to refund me. Obviously, there is no way I am using that gateway again and will have to go back to wait to check VM until I get back to the US.
You would expect from a customer oriented organization they would develop and easy way to check VM from abroad w/o roaming charges, but then again the big assumption here is that they are a customer oriented organization.