This is a very dangerous scam. be on HIGH ALERT. Set you up to think that your computer is at risk, and try to get you to download a program that will take over your computer, providing access to user names, passwords, and banking information. STAT CLEAR!!!!!!!
Received a 4-5 paragraph warning on my computer from "mac-onlinehelp.info"....no mention of Apple on it, but they put the Safari logo up in the left hand corner saying System Security At Risk.
DANGEROUS SCAM 808 number! I too had a very official looking Mac message which froze my computer and so I called the number. The guy had such thick accent that I was surprised that an Apple employe would be allowed to communicate not being able to speak English properly. Then he asked me to quit Safari and to enter a web site: Assist Corporate. When he asked me to enter a code so he can access my computer and "fix" my problem I realized that Apple would never do that over the phone without the official site logo and questions to identify my information. I told him I am not comfortable letting him access my computer and hang up. Sure enough now I see this site and obviously is a very dangerous scam. 808 number is not an official Apple number anyway. i should have caught that right away.
SCAM! They almost got my 94yo mother-in-law last night. They put up a "Critical Security Warning" screen as a popup on her web browser with a bunch of gobbledygook about TCP connections blocked and firewall services being disabled. Had her call this 808 number.
She called me but it took a little while for me to get the message. In the interim, they had her download a conferencing / control app and were talking to her thru that. Before I could get back to her she had given them her credit card number because of "Possiblity of Data and Identity Theft if not fixed immediately.
They were still talking to her when I called back on the landline. I told her to hang up and could hear her tearfully asking them to cancel. We drove over immediately, found a message on her computer asking her to "pay for the work we've already done ($199)". They had asked her to open her password vault so I assume they got all her passwords.
Fortunately, she only had her Apple iCloud password stored there. I immediately went on iCloud and changed her password (no other activity had been logged from another IP), also changed PayPal, Facebook, and a bank password to be safe. Restarted her cable modem so she would have a different IP address, cancelled her credit card (reported it stolen) and contacted the bank to ensure any charges that day would be denied. All this occurred around midnight.
Beware these slimeballs!