called 10/6/16 6:28 pm - CI showed New Braunfel, TX. Searched on phone number, came up with Don Johnson Realty. Read on another a site using another number with Don Johnson that stated it was a call claiming to be Microsoft. I think it is a spam call perhaps with a spoofed number.
Microsoft does not call to tell you there is a problem. The only way a problem can be detected on the computer is if 'remote access" is given - a NO NO to a cold caller (which - in this case - is a THIEF)!!
Caller ID was "PRUDENTIAL DON" and the number. When I answered there was about a 5 second delay until a man with foreign accent (Pakistani, I think) said there was a problem with my computer. Claiming to be from Windows support. Microsoft does not initiate support calls.
I think you're right. Spoofed number, someone from another country (Asian ?) barely speak English says name is don Taylor calling from "California,Los Angeles" asking about my Microsoft Windows program which I don't have, so I asked what his real name is, asked him to spell it and tell the country of origin he's really calling from. I told him that I would report his call to the FBI and he literally began screaming in the phone, panicked voice.