I agree, NAMI is a good organization. I'm surprised they are being judged on how someone answers their phone? Or what other businesses(who use their name) do? We donate clothing every other month, and they show up as scheduled, with a friendly reminder call the day before.
They call four times a day, each and every day. Early in the morning, dinner time, and late at night (they make it within minutes of the legal deadline). Have requested removed three times, and the calls still continue.