I got ripped off $700 from Benchcraft Company.  Robert Harpham (probably fake name) called me and said that they were designing golf guides for a local golf course - Sunridge Golf Course in Northern Nevada.  He charged me $350 for advertising in one golf course guidebook.  I sent him all the info that I wanted in the ad.  Tyler O'Dell (probably another fake name) called back a couple days later and said he was having a special - 2 years for the price of one at another local course - Genoa Lakes .  I naively agreed to the 2nd offer, also.  I thought I would look them up on the Internet, which I should have done before I ordered, to check if they received any complaints with the Better Business Bureau.  I saw numerous complaints that were filed against the company saying that they keep delaying delivery of the golf course guide and never provide the finished product.  I called back Tyler O'Dell and asked to speak with his manager.  He put me on hold for several minutes and then got back on the phone and tried to disguise his voice as the manager.  I told him that he was pretending to be the manager and I told him that I wanted to cancel the golf guide orders and get a refund.  Then he started calling me all sorts of names.  I reported them, but I don't think anything happened with my complaint.  I just received a call from their number today so they are continuing to try to screw people.  Other numbers include 800-824-8311 ext. 252, 425-293-6919, 503-596-2465, and 503-858-7299.