I hear that. . . Time Warner Cable service and customer service is the biggest joke. I haven't been a customer for even a year and I have been on the phone with them, like you, literally over 10 hours. I have had down lines, calls to the service center where I get hung up on, THE CUSTOMER GETS HUNG UP ON, WTF, They call me after making an appointment with me and tell me that I do not need to be home, but when they get there they tell me they can't even look at the problem unless I am home. What. [***] them. . . If there was another provider in Brooklyn, I would use option two.
This number and TWC are crooks.. they called and said I NEEDED to upgrade to digital box or I WOULD Lose my cable.. I have a letter from the company saying my services would stay as normal, a rep told me they are just trying to trick people into upgrading to digital boxes.. morecash for them.. lying, money sucking filth