This collection agency should be sued by everyone possible for constant harrassment! They are not following proper standards set forth in the Fair Debt Collection Act. We have rights too!
I keep getting calls from this nasty woman, too. I called her back, she denied leaving a message that she actually left (where she said they are taking "appropriate action'). Since I am an attorney, I told her if they called me again, I will take appropriate action and she hung up.
We get calls from Ms. Harris who works for Attorney Norman Kalina's office and said we ordered a service with Regional Yellow Pages. They stated they have my voice ordering it but could tell it was edited.
Told them this was a scam and reported them to the Attorney General's office and FTC. She kept talking she had evidence and I would get in trouble with my boss because it would go to court.
I told her to go ahead and bring it on. The total was $604.95. First time she said she was with ACA Recovery, Inc. and then the Attorney Kalina's office.
I have no idea who these people are, as they did not identify themselves in the message left. Informed me that it was "in my best interest to call" at an 800 number provided, then hung up.
I received a call from this number today. The woman never said her name. She just said she was from ACS/ACA, and that it was a collection agency. She said I was in default to Yellow Pages online, for an ad they ran. I told her that I never placed an ad with them, so I did not owe this. She asked if they told me that they had a voice recording of me confirming the order. I told her that I did not confirm anything. She asked again if they told me that they had a recording. I told her not paying it. Then I hung up on her.
She called right back, but I didn't answer. She left a message telling me that it was rude to hang up on her. She said I only needed to tell her that I disputed it - that I had a right to dispute it. She told me again about the recording and said the ad was ran - so I owed the bill.
I receive calls from outfits like this almost every week. I do not advertise online. I am a very small business. Word of mouth is my best advertisement.
I learned my lesson about these companies two years ago. I received a call from National Yellow Pages online claiming I owed them. I told them I didn't. They asked if my name and address were correct and that they were going to record it to verify their records. I said yes that was my name and address, but I didn't place an order. In later phone calls, they used where I had said yes to confirm my name and address, as the supposed yes for confirmation of placing an ad. I kept disputing it. finally I spoke with a new person in their collection agency. He told me that if they ever say they are going to record anything - just hang up. So he said since they had my recording, no matter how they got it, I still owed them $4999.99. I finally paid it.
I have noticed that all that call now, mention the recording of confirmation. I don't know if they are recording the call and waiting to catch me say 'yes' anytime. Or if the yes I said 2 years ago, is being used by different companies. Either way - I DO NOT SAY YES ON ANY COLLECTION PHONE CALLS.
I do tell them that I will contact my Attorney General and tell them not to call back. I do not hear from them again. If they were legitimate, they would send a letter, not call and try to intimidate me. It's amazing how many scamming companies are out there. And how many different online yellow pages there are.