I managed that hellhole for years and saw Dennis break every law just to turn my back.He didn't even hire my cleaning company to help me out after all I did for him.As a former marine,loyalty was something I was taught.He deserves all the bad that has happened to him.His own nephew Michael Greif left him as he was flaunting his [***] Carol in front of him.He's lost many good employess as well and replaced them with drug addicts like Peter Lookofsky,Anthony Pezzutti SR,Richard Amato,Anthony Pezzutti Jr amongst others. Dennis will eventually get what's coming to him someday.
The same thing happened in one of our convenience stores, they played me a recording which makes it sound as if someone else in the company ordered it and they just need a name and an address to send the cashier a free hat with the degreaser that was scheduled to ship. The cashier naturally thought the manager had ordered the product. I called and told the person who answered the phone I needed to return the product because we didn't order and she told me I couldn't return it. I told her I could not pay for something we didn't order and she said we could pay for it or she would turn it over to credit bureau which she has. They charged us $80 to ship to us and I am sure it will cost more to send back. I wrote them a letter and told them they need to send a pick up ticket to pick up but they won't so since I was able to get their address on line do you think I should send it back. I hate these companies that try to scam people. This has happened several times before with a paper company.
Thing is - they can't take you to court for something you didn't order. A recording doesn't cut it as regards proof of order - you can easily cut and manipulate a recording to say what you want. And it would not stand up in a court of law. You definitely don't have to pay to ship back or restock - again, you didn't order their product. Please do report them to the FTC and your state's Attorney General. I'm sure they can also point you in the right direction - they deal with scammers like this all the time.
Look at this, for the companies wishing to return products within 90 days per the FTC judgement it should be done without charge to you, meaning, don't fall for the "Settlement" BS..
http://www.ftc.gov/sites/default/files/documents/cases/2008/06/080604pi.pdf