I also received a call from this guy. He said that I could sign up for
help at $80 a month. I think that he works with other people who work customer service at banks accross the country. How unfair is this!
They want your ss#'s. God only knows what their plans are for your financial situation.
I'm based in the UK and have just had very much the same conversation with a guy with an Indian accent. Called to tell me that he'd received an error report from my computer, told me I was running XP (which is correct - but I guess most people are) and that my computer was running slowly so he'd called to help me sort it out. Told me he was calling from "Support on click".
When I told him I wasn't sure why my computer should be sending his company error reports and that I wasn't having any problems with it he told me that his company was a microsoft partner and they'd received the error report through them (which set alarm bells ringing as these microsoft error reports are meant to handle privacy carefully - hence me ending up here when I did a search for it).
Sounds like some scummy telemarketing, lying to potential customers to get their business. Obviously take no notice of the fact we're on the do not call list either. Would be interesting to know where they got the number from as I don't think the number they called on is in the phone book.
Exactly the same experience as Bob. The guy with the Indian-sounding voice told me I had submitted an error report and they had been asked by Microsoft to fix it. They then said to look in the folder Prefectch and asked how many icons were in there. When I told them, they said that was bad and they would use their specialised technology to clear it. At that point I asked for a number and said I would call back. I then called my friend who handles my computer problems and it became obvious that this is a scam. But they are very persistent and very plausible. Then I Googled the number - 01274 900834 and found this site. Thank goodness. Surely Microsoft should be doing something about this as these guys are using their name.
I have had problems with the same Company and as they telephoned when I had a problem logging into e-mails which I had reported to Orange I foolishly thought that the call was in response to mine. I was told that the repair would be free of charge and when they were partway through the work, I was suddenly charged £250. I had to pay as I feared that having forced entry into my computer disabling the security system they would only cause more problems. I also spoke to an Indian gentelman with the name of Kevin Watson! I have been told by PC World that I was targeted because they found that I had large accounting entries on my computer because I am Treasurer of a local charity.
I have reported Support on Click to West Yorkshire Police and also to the BBC programme Watchdog but have received no replies.
Just googled this phone number and found this posting.
Unfortunately my elderly mother was not so quick to realize the trick.
They convinced her to dowload a program to speed up her computer (for 48$)
When they wanted her credit card number she refused. He told her then he already had all the information he needed and can do anything he wants.
They apparently remotely hacked her compter with whatever was downloaded, and when she called American Express the next day, there had already been a 1000$ purchase on her card.
Pretty sad what these souless people will do.