I also received a call from this guy. He said that I could sign up for
help at $80 a month. I think that he works with other people who work customer service at banks accross the country. How unfair is this!
They want your ss#'s. God only knows what their plans are for your financial situation.
So far no-one has said that the caller knew their email address. I reckon that they are pulling phone numbers off a list or a telephone book. Like, everyone has a computer and we all have problems with them...
They're not using any trojans or anything like that. They called to ask for my (long-dead) grandfather, and asked me to click on the Start button on my computer. I'm not even running Windows, so no Start button here. I went along for a little while, but got bored. Got real work to do.
Don't worry. They're just pulling names/numbers off a list. They don't know anything about you.
I had one of these calls within an hour of switching from dial up to broadband with ntl (about 3 months ago). As soon as I was loggled onto the net I got a warning message telling me I had 'registration' problems. My computer was all over the place, I was unable to read the scrambled words on the web pages. I went to the site that claimed it would fix the problem (I think it was 'registrycleanerxp.com). I couldn't follow the intructions so I gave up. Then came the phone calls. I managed to refuse the first, very persistant one, but capitulated on the second because ... of course, I did have problems with my computer.
It took supportonclick 6 hours over 2 days to sort the problem but, very soon, my computer was runing slow. (Originally, they claimed/knew my computer was running slow. How did they know that?)
Today they phoned again. I got them to fix the slowness problem ... just took half an hour but I noticed they deleted some uninstall files and disabled a number of Windows functions ... which has left me very concerned.
I don't believe their contacting me was random. I suspect they got my details via ntl through my switching to broadband somehow. I believe they caused the original 'registration' problem message. I also believe that they have now 'fixed' my computer so that I am locked into their support. Yes, I paid them, after they did the first fix, about £28 for 6 months. Now that they've 'fixed' a second time they are pressuring me to pay them more money to 'upgrade' to 12 months support!!!!
How am I going to cleanse my computer from their grasp? The only way I can think of is to wipe it and reinstall windows. Does anyone out there have an alternative suggestion please?
I have a list of about 7 names that I've spoken with and their Mackworth phone number 01274900834 ... which I've just rung after reading the above messages ... it really IS supportonclick.
When supportonclick read this message I would just like them to know that it is INTEGRITY that wins customers, combined with good service. Supportonclick ... you are capable of providing good service but you lack integtrity. All you are doing by puruing this method of getting customers is blackening your name and reputation .... it's not good. You are upsetting a lot of people and you will eventually pay a high price for what you are doing.
I reported this to ntl Virgin and advised them that there may be contact between Indian workers at their call centre and supportonclick. Their Customer Service department is awre of this and tell me they are looking into it!