I had so much trouble understanding their accent (even after ordering my fair share of slushies at the slushy-mart) that I requested that they email the info to me..They insisted that they couldn't possibly help me without knowing what the exact problem was.
Id just turned on my computer a few min b4 and it had gone through a CHKDSK thing probably because I did a hard shutdown the night before, so I thought it might be possible that they were legit. and they did give me a callback # (213)550-1062..But I still didn't think it was really really legit.
I told them I hadn't got a chance to hook up my new computer, so them waiting for me to hook up wasn't desirable, but they said they'd wait?..(His supervisor was even harder to understand).
I then said I'd grab my laptop and start it up (feeling safe as I don't have my wifi hooked up yet).
They had me start it up, right click on "my computer",click on manage, click on event scheduler..Then told me to get online..Then I told him my laptop wasn't connected...The 1st guy then asked how I'd be able to read an email from him..I said, "At my computer at work.." Finally said some other things about slushies? and gave me a contact name for when I get connected..You'd think they could tell I was if it was sending out some virus warning, and got my phone number from that.
Said all the same stuff. Wanted to remote access my computer by having me go to www.ammyy.com. Got the phone number and said I would call back. Provided the 213-550-1062 as a call back number with a name of Jakes or something, www.windowssupport.info as their website and they are a legitimate windows support program. Yeah right.
I got a call from a guy with a strong Indian accent. He said he was from Windows support and was getting error messages from my computer. I did not trust him and asked for a number to return the call. I googled it and no info related to windows or microsoft came up.
1-8-11 Second Call
Caller ID (unknown): 8 862 041 8948
Call center - I answered the telephone, there was a short delay - then the phone was picked up by caller - sounded like a busy call center.
Male with strong Indian/Pakistani accent claimed he was calling from Wilmington, DE - claimed his company name was "Windows Support" - He represented that they had received an error message from my computer. Wanted me to go to my computer and open my computer - he could show me the error messages and problem on my computer. It seemed that he wanted access to my computer.
I use a Mac - no Windows. Thus, I do not believe that this company has ever received any error from my computer.
I asked if his company was affiliated with Microsoft - he indicated that it was not.
Did not seem legit so I asked for telephone number. He provided 213-550-1062 - He represented that I could call that number and reach him though he was in Delaware and 213 is LA area code. I ask him to confirm his location - he again indicated Delaware. I told him that the area code 213 was Los Angeles and asked why he was in Delaware and his number was in Los Angeles - he immediately hung up.
VERY SUSPICIOUS.
1-5-11 First call - Female with strong Indian/Pakistan Accent
Caller ID (unknown): 8 561 039 3673
Call taken by my wife
Call center - She answered the telephone, there was a short delay - then the phone was picked up by caller - sounded like a busy call center.
Caller ID 1-213-550-1062