I also got a call from this number, he gave me the story about my computer being infected. He wanted me to turn over the computer for him to delete these viruses. He could only do it from his end. I think everyone should know if you do this you will be giving away all your information and you could compromise all your personal information. Beware. The number shown on my caller ID was from the Virgin Isle, 284-640-0606.
I just received a call from the same number 213-550-1062. The caller's name was James and he had a very strong Indian accent. He said he was from Windows support and that my computer was in trouble and they needed me to work on it right away or it was no longer going to work. I told them it was a laptop and that my husband was out with the computer. He would not give me the steps and insisted that he call me back when my husband returned home. I questioned him and said you told me this needed to be done immediately so I would need to get a number to call him back. Reluctantly he gave me the number but told me he could not give me the steps because the computer was going to have options and he would need to walk me through it. I will definitely be reporting this incident!
got a phone call from the same Indian guys. They got me frantic enough to allow the access to my computer. I feel so stupid and now am worried about their ability to copy information I have on the computer. What shall I do.
If they've remoted into your PC, the safest fix is to re-format your drive and re-install your OS assuming you have clean backups of your data. You can try scanning with various antivirus software but scanning may not find all the malware. If you don't know how, get help from friends or pay a local shop to do it. Change all your account passwords, security answers, etc. only *after* you know your PC is clean. Tell your card issuer you've been scammed, you want them to claw money back from the scammer and replace your card because criminals can charge to it again.
Two calls from Windows support on 8 January indicating something was wrong with my operating system. He gave his name as Gary Thompson. He had a thick East Indian accent. I told him I did not have time and asked him to contact me the following day (Sunday) which he replied was a holiday and would call me today 10 January. He said the service was free. I will not answer what he calls today.