This is Consumers Energy's Appliance Service Plan. The plan covers your appliances if they breakdown unexpectedly. There are a range of plans that fit every budget. I signed up for the furnace plan for appliance service plan for $12.49 / month and had my furnace stop running a couple weeks ago. Consumers Energy came out that day and fixed it with no out of pocket cost to me. If I didn't have the plan that service call to fix my furnace would've cost me $450! Thank you Consumers Energy!!
These idiots call, do not leave any message. So, I call back, immediately hear...
"please hold, and a customer-service-representative will be with you shortly" REALLY ????
WHAT IS THEIR IDEA OF "SHORTLY" ??? 30 minutes ???? Must be more B.S.,
a lot of good the "National Do Not Call Registry" does for this kind of malarkey ! ! !
Just received a call from 248-498-3804, claims they were from Consumers Energy and wanted to let me know that there is a free month waiting to be used. Didn't say a free month of what though...
Got a call from 248-498-3804, said I was randomly selected for one month free protection on my washer, dryer, furnance, fridge, stove, dishwasher, etc. etc. I told him I have not worked in over 3 years and I have stage 4 cancer (which is true). He said oh well you at least need the furnace protection plan for $12.50 a month. I said no, cannot afford it. He proceeded to ask for my name, address, and Consumers Energy account number. I laughed and said I thought you were from Consumers, you should have all of that info....and THEN HE HUNG UP!
You being on the DNC list does not matter in this instance. That list is specifically for companies that are not doing business with you currently. Because you are a customer of Consumers Energy they can legally call you whenever they want. You can also get calls from any company that you have done business with in the last 6 months.