I called the 1-800 number on my card to verify that this was a legit number and it was the Citi fraud early detection. Would be nice if Citi had a place on their site to verify such numbers.
Just got off the phone with them.
This is a legitimate call. They called to state that my credit card number had been compromised in a recent merchant data breech & wanted to verify my home address before sending out a new card & closing the old account.
I stated that they should have it on file, and she was able to verify the home address.
At first I was skeptical given all the negative posts, but this does seem to be legitimate because they were able to not only verify the last few transations on the card but the home address. They had both my home & work phone number.
They don't seem to be terribly in sync with the customer care department, but I suppose these calls are probably outsourced. I doubt it's a scam because I was never asked for my credit card number or any information that they didn't already have. They simply wanted to make sure the card would go to the right place along with a fraud affidavit and inform me that upon activating the new card, the old account would be closed for security purposes.
Definitely Citibank. They left a message. I accessed my account on line and saw fraudulent charges. I called the Customer Service number from a billing statement. I was transferred to the fraud department. Emailed an affidavit with a number of fraudulent charges.
This was the citibank fraud number, I was suspicious and didn't give my information to them. Then I called the number on the back of my card and they were able to verify that this was in fact a citibank number. If you are suspicious about any number then I wouldn't give away any information, you can always check it by calling a number that you know belongs to a the company they say they're calling from.