I have been getting several calls from this number. I never answer because I'm usually at work when they call. I doubt very much that I will ever answer because I'm sure they will just make me angry. I just had an upgrade done to my account by adding a DVR. The way it worked was we seen it online and it said our account was elegible for an upgrade. We took the DVR upgrade, they mailed it to us and lo and behold guess what? It wasn't that easy because now we needed a tech to come out because of they type of satellite dish we had. It would seem to me that they should know what we have and if we were elegible for this they could have said we needed a tech as well. So I called (Thats how I found out I needed a tech) they guy I talked to said we actually would have been better off with a Genie upgrade instead of what we did. He connected me to another department and of course they wouldn't reverse the upgrade we currently asked for online. I explained that had their online advertisement been better I would have gone with the Genie instead. No dice! She wasn't going to budge. We have been customers with DirectV for 12 years! 12 years and they couldn't see their way to making an exception in our case due to the circumstances. So I had them send a tech out and told the lady that I better not start getting calls like the last time we added a reciever to the account. So the tech comes gets it all working and bang! Now the calls start! This company is really very poor when it comes to their current customers. You are treated like Royaly when they are trying to get your service. Once you become their customer you are nothing but gutter trash! Even long term customers. No promotions no free NFL ticket like the new customers got, nothing. I apologize for going on and on. This company just somehow has a way of making me angry.