in 2010 Synovate was paid over 38.5 MILLION dollars to conduct various survey services - this is absolutely insane! governmentcontractswon.com provides access to all related contract data. Why DoD is wasting FY Funding on outside companies to conduct patient satisfaction surveys instead of utilizing service members in the Customer Relations Job Series is beyond me. Fraud, Waste and Abuse 38.5 + times, if you ask me. If MEDCOM is that concerned about the services provided they need to take the initiative to have open forum discussions with the patients, and it would be FREE! then they could allocate the 38.5 million dollars to the Morale, Welfare and Recreation funding campaigns and actually contribute to the morale of the military family. Unforgivable.
DoD will NEVER have someone call to do a survey. They do not contract out to companies for the BS. They will mail you something, or send something to your AKO account. This is a scam company trying to get information from you to use against you; ie: steal your identity. Dont answer, or call back, and give them any information. Its sad that they have to use the military as an excuse now to con people.
I called the number back (Tricare survey) and I was able to remove my number from their listing. All they asked for was my phone number. Extremely simple process. Hopefully it works.
I am military, and Tricare DOES NOT make calls like this. I even went up to the local Tricare office on base and asked them, and they said they never give out info for anyone to call you and ask questions. Give them your information at your own risk is what I was told, or better yet, ignore the call.