in 2010 Synovate was paid over 38.5 MILLION dollars to conduct various survey services - this is absolutely insane! governmentcontractswon.com provides access to all related contract data. Why DoD is wasting FY Funding on outside companies to conduct patient satisfaction surveys instead of utilizing service members in the Customer Relations Job Series is beyond me. Fraud, Waste and Abuse 38.5 + times, if you ask me. If MEDCOM is that concerned about the services provided they need to take the initiative to have open forum discussions with the patients, and it would be FREE! then they could allocate the 38.5 million dollars to the Morale, Welfare and Recreation funding campaigns and actually contribute to the morale of the military family. Unforgivable.
This is NOT a Tricare Survey! Please see the below statement issues by the DoD on Sept 15, 2010
1 SOSFS/S2I Intelligence Bulletin 10-001
TRICARE Suspicious Calls
Date: 15 Sep 10
(U) Background: Recently there has been a rash of calls to military personnel from individuals (NFI) who claimed to be with DoD and requested information under the guise of it being a TRICARE national survey.
(U) Synopsis: On 15 Sep 10, an active duty Hurlburt Field (HFLD) Airmen was contacted about a TRICARE survey. The member was asked for personal information such as: Social Security Number, home address, Date of Birth. Additionally, the caller asked about deployment status and length of deployments. When the Airmen asked why personal information TRICARE already had on file was being asked, the caller immediately hung up. The Airmen attempted to call the number back, but no one answered. The member saved the phone number (312) 258-4260. An online phone look up was conducted the number originates from Chicago, Illinois area. Using whocallsme.com showed there is a blog about the above number and calling others around the United States. The Investigations section called the above number and an answering machine picked-up and spoke about a TRICARE survey.
The national and local TRICARE offices were contacted and verified they do conducted surveys; however, they never request the above type personal information. If you receive a call from anyone about a TRICARE and believe it to be false contact your local TRICARE office (HFLD 881-2620).
The below link is some added safeguard measures from the TRICARE website.
Investigations Comments: If you receive a call that request personal information do not disclose it. Ask the caller basic type questions to help ensure you determine if the call is legitimate i.e. a call back number, there name and employee number, the name of the company needing the information, and why they need your personal information. Remember your personal information is yours and you need to protect it.
I received a call from this number yesterday. Caller ID listed it as Synovate, Inc. I wasn't home to answer it and they left no message. Thank you for the info on here. I'll be watching for these frauds.
They called using the name Aaron Sandoval, asking for my son who is in the military, when said to the person who gave you my number he hung up. He tried to say that it was about a survey.