Called the first time and claimed to be Microsoft. I was unaware of the scam and stupidly followed through until they asked for money. I told don't them have a bank account, credit or debit card. They had spent about 1/2 and hour or better on the phone with me and the caller got desperate and gave himself away. So I laughed at him and hung up. The idiot called back after a few weeks and I just hung up. The idiot called back today and I cussed at him, called him out for being a scammer and told told him to get a real job. I tried calling the number back he called from and it is no longer in service. He probably will get a new number and continue to try and scam hardworking folks with actual legit jobs.
Yeah, they are nice alright! Nice enough to shill and scam folks with a whole line of male cow bowel matter! Nice enough to scam folks for money! Nice enough to destroy folks computers and disconnect their antivirus programs, nice enough to steal info off their computers.. and the list goes on!
Its a scam and all they want is your money! They have no way of knowing whats going on with your computer and No legitimate company cold calls like this. The scam usually entails them taking you to your event viewer which is a internal monitor that logs events on your computer.. Oh sure, you will see the error's logged, but its all a scam to get you to allow them access to your computer. The event viewer is only doing its job and its there for a real tech to look through should you actually have a problem. Then they want remote access! They usually turn your anti virus program off and give you a big spiel, then inform you they want a small fee to fix it.. several hundred dollars of course! Meanwhile, they have access to all your computer and could be gleaning personal info, downloading stuff to your computer to turn it into a zombie computer to spam folks..
The only persons who should be touching your computer is you, your manufacturer, Real Windows support that you have called and/or maybe a real live tech you see face to face!