I believe this is a scam. you can never talk to a live person.they dont respond to emails. the numbers are fake because no matter what number you enter you go directly to a voice mail. Dont do it.
Just contact your credit card company and REVERSE the charge that you paid these scammers. Don't let them have your money, reverse the credit card charge...sometimes it's a form to fill out with your CC company but really, worth the effort. They MUST do it for you up to 60 days out and you'll get your bucks back.
This is definitely a scam. I hate to admit it but I got suckered. The website is now down and the email address comes back as a delivery failure. I can only hope that hell's flames will burn these people as bad as I got burnt on this deal.