This number called me on an issue with my iphone with verizon service. I had called the verizon help number and when I told "the voice" my problem, the call was immediately switched to the apple help line. The techie called me back from this number so that we could work on my cell phone while still talking on my land line.
- I had an issue with an iTunes update that blew up my music database.. I called Apple on their main number and worked with a level 2 tech for a while, but we got to a point where I had to send some log files in for their engineers to help me fix the database.. A couple days later the level 2 tech I spoke with called me back from 408-556-4000.
- Anyway, this is one of the phone numbers Apples uses to call the customers back. :-)
I've been working on an issue with apple tech support for several days. This is one of the numbers they call from.
When you call apple you are calling a main number referred to as a ring down line that drops you into a computer phone bank where tech support answers. However, you are correct when you call apple you are given the techs name and extension, but if a call from Apple is made, it might be this number. To verify, have the tech tell you the purpose of the call to verify this is Apple, question wether this is legit is moot.