Got a call about my car, and the warranty expired, and it was no longer covered. I asked if they were call from the manufacturer, and he said he had to transfer me. I got the next person, who was irritated, said I had ignored their letter, and they were going to close my file if I didn't agree to have them come out, and inspect my vehicle to continue my manufactures warranty. I again asked if they are paid by my car manufacturer to administer my warranty. He said I currently have no warranty. I asked again "Are you representing my dealer, and will continue the coverage offered my manufacturer?" and he hung up on me. ha ha ha... What an exciting day!!!!