I had a $3.99 charge on my bill...calling Bell tomorrow...classified as 8z call, where the 8 signifies "customer dialed", I did NOT dial a number in Georgia!!!
I too have been charged twice on Aug 31,'12. $3.99 x 2 for assist 4782859705. Carrier Telus removed the cost and adjusted my account. Thank-you. This is a scam. For example, they generate thousands of bogus call assist and a large number never get challenged...Bingo, the scam works. Try turning the table on them...I got their toll free number 1 866 340 4990. (office for Global Billing Networks Inc.) The more we call the more it cost them!
Just received a bill with rogers, for a third party call to "Fast Track Global"...the rep at Rogers informed me that there is nothing they can do....they wouldn't reverse the charge...so, what about customer service? This company is going to continue to charge my account 3.99 when they feel like it, and i'll have to pay....or go to collections with Rogers...
Same here. Rogers' Manager said it was the first case she heard about this? However, when I googled the number there was over 20 similar complaints on 3 different websites, so I can't believe I am the only one bringing this to their attention? Again, I was told to call 1-866-340-4990 complain to them and defend myself from these crafty scam artists. The big Service Provider like Rogers, Bell and Telus would rather reverse the charge then spending their time to investigate in this matter and have CRTC and the authorities to put a stop to this fraudulent act. Fast Track Global, knows higher authorities don't care, and knows the consumer has to defend themselves by leaving their complaints on their voice messages, that result in no action on their part. Fast Track Global can't believe their fortune...no government agency working with US gov't authorities is going to stop them . No one higher has any interest to do so. This third party bogus operation will keep making $$$$ and we'll keep fighting to reverse our future bill charges. This isn't fair and higher authorities need to take legal action to put a stop to this.
My charged appeared on October 12, 2012 Dir Assiss call 478-285-9705 on my Rogers phone bill Nov 15,2012. Looks like the complaints started around August 2012 and going strong. I am sure there will be more future bogus charges appearing on future bills. I am located in the GTA/Mississauga. Not sure if the other complaints are in Ontario only or Canada wide? No matter, the small guy needs their Service Provider to step in and help their customers to take legal position to stop this scam that is costing $ and grief.