Already had surgery at UCSF and was being contacted with information about videos to watch online before my follow-up. Didn't answer at first, but they left a voice mail and I called back from the same phone and was automatically recognized by that number.
You will be provided with a website to visit. Safe thing to do in cases like that is do a web search on that website.
Followed all instructions, which didn't require any personal information besides my birthday and confirmation of my name (which they already had, in both the call and online), The video I was shown was directly related to my procedure.
If you are still not sure, you can probably avoid logging in and try calling your UC hospital instead. This call is just UC's way of saving time through automation.
Safe to say most of us are suspicious and skeptical and probably WON'T call anyone back unless absolutely sure. Words like "your health" or "important" are great ways to trick people (especially elderly people who still ANSWER THEIR PHONES). So why the heck would a medical system leave messages like this for legitimate information!?? Ridiculous. HIPAA is the reason they can NEVER provide info, but it's gotten to where HIPAA regs are preventing information that needs to be communicated from reaching people. How many people need to die because of "HIPAA privacy restrictions" before information will be communicated more effectively?
I got a call from this number, let it go to voicemail. It was not a call from a UC Medical facility. It was an automated voice system tellin gme about getting more credit under my name... sounds like a scam to me.
It's legit as far as I can tell. For me, it was an automated nag message (that knew my name) to get me to watch the video(s) the UC system wanted me to watch before seeing their doctors. I got 2 emails to watch the video as well as a verbal message about the video when I scheduled my appointment (that was a full month out) before I got a call from this number. The system used voice recognition. The contents of the message for any given caller probably varies with want the UC systems wants with the patient.
Given the conflicting info here about legit vs scam and the fact that UCLA suffered a data breach a while back, it's not impossible scammers are spoofing the phone number for people who pick up during the initial call in addition to legit calls from this number from the UC system. If you're not scheduled for anything at a UC system, it's a probably scam.