Complain to the carrier O1. They tend to resolve issues very quickly!
[email protected] or 24x7 live support 888.444.1111, option 2
If you do not get a resolution, see this: http://www.o1.com/docs/ContactSupportEscalationSheet-Aug2014.pdf
LRN: 13104090998
OCN: 4129
LATA: 730
CITY: LOS ANGELES
STATE: CA
JURISDICTION: INDETERMINATE
LEC: O1 COMMUNICATIONS, INC. - CA
LINETYPE: LANDLINE