Got a call from this number at 3:25 p.m. on my landline (I was out) and at 3:26 p.m. on my cell phone (didn't hear it). No message left on either phone. Turned out to be TWC calling to confirm an appointment I had already confirmed last night. Appointment was for 6-9 p.m. (I cancelled plans to be home.) Just before 6 p.m. I called back the nubmer to find they CANCELLED my appointment because I didn't answer the phone. Got transferred from one idiot customer service rep to another, then to an account specialist (who was nice and seemed smarter) who tried to get me an appointment tonight but couldn't. Next spoke with a supervisor who also tried to get an appt tonight but couldn't. WTF? What kind of f-ed up "customer service" is it to screw people that way??? The supervisor set me up with an appt next week and gave me a small discount on my bill for a year. But it took about an hour and a half to get to that point. Unbelievable. Guess the moral of this story is that if you have an appt with TWC, be next to your phone 24 hrs and don't dare miss that call!!
I received a phone bill from TWC for $82 to Myanmar (I don't Know where is).After many complaints to TWC and after call DP Loss Prevention 718 888 4393 somebody call me to ofer me $ 40 back for a call I never made.
Then maybe tomorrow I go to switch to Fios. Because maybe next month TWC chargeme more money for other calls I never go to make.