It's legit. Called USAA and they outsource these peeps to do their grunt work. I told USAA this was a bad idea and that I'd rather do a survey online 'securely' rather than call a non-usaa tele# and dole out my personal info. Moreover, usaa told me the survey was optional....hmmm, I smell a rat. Optional is code for selling information. How frickin naive and moronic is usaa to outsource the collection of personal info, or maybe they're makin a few$$ on the side. I called the survey # after hours and it was like back to back product advertisements on the recording. Again I smell a rat. Info is big bucks. Usaa has really gone downhill in the last decade imho. And outsourcing is a bad sign of a company losing its soul.
Got a call fromt eh same # and came here to look it up. When I saw your post, I was reminded that USAA *did* send a letter a few weeks to notify me I would be getting a call from a contracted vendor about the heating system for my homeowners policy. FWIW, you may want to call them and confirm...
Because I didnt recognize the number, I let the phone go to voice mail....USAA was calling about a survey...I did receive a letter explaing that they would call. but they did leave an authentic USAA phone number to call back though...1 800 531-8338
Because I didnt recognize the number, I let the phone go to voice mail....USAA was calling about a survey...I did receive a letter explaing that they would call. but they did leave an authentic USAA phone number to call back though...1 800 531-8338
This number belongs to PSI who is hired by USAA. The do send out letters to notify of the phone call. My husband works at USAA and has been in charge of this program. I had just received a call from this number also and let it go to voice mail but there was no message left. I looked on line as others and put 2 and 2 together, called my husband and he told me that on your caller ID, it should come up USAA/PSI. If you do receive a call from this number it is legit! You can go to USAA.com and put PSI in the search area if you need further verification.