I recieved a call from Ms. Blair from 757-873-3667; telling me that I owed the physicians bill from my Emergency room visit. I called my insurance provider and they informed me that all of my costs are covered under my deductible. She in turn called them and spoke to them directly and directed them to resubmit the claim and not to bother me anymore. If anyone has this problem; they should immediately contact their insurance provider. I initially thought that this was a scam since all their employees do not have employee numbers.
After doing a google search of their number and finding this forum, I called them back. They were pretty rude, told me how much I supposedly owed and who supposedly provided the service, but I had to ask for the date of service. After hearing it was for August of last year, I remembered that I had received an MRI at Sentara Obici but I also remembered receiving a bill from them. When I asked the credit collector's representative again about who they were collecting for, they told me Suffolk Radiology, but they refused to provide a phone number for me to reach the radiology group. When they rudely told me that I had failed to respond to bills sent by both Suffolk Radiology and the R & B Corp., I asked where they had sent them. Lo and behold, they were sending them to an address that was similar to mine, but that doesn't even exist in our town - we all know how the mail carrier doesn't usually figure this out and get it to the right place anyway.
So, off I go to google Suffolk Radiology and talk to them. The first thing they asked for was my account number. How was I to know, I had NEVER received a bill from them. Got past that and was told that I had failed to respond to three bills that had been mailed to me and that they were forced to send the bill to collections. When i told them they had the wrong address, they said "you do live at ***, don't you". I said no and was then asked when I had moved. I told them I had lived at the address since April of 2004 and that I hadn't had problems receiving bills from the hospital and other billers. She quickly checked my name in the Obici hospital database and sweetly said "Oh, is it xxxx?" I responded yes, and she said she would have the bill sent back from collections. Now, what about my credit report though??? I'm going to have to monitor it and get an attorney involved to write a nasty-gram to all concerned to clear it up.
This could have been avoided by Suffolk Radiology IF:
1. they had checked the Obici database after no response from my second billing.
2. they had simply called me to verify I was receiving their bills.
3. they could have even done looked at the local phone book!
It all boils down to common courtesy on their part!
Received a call from this number at 11:40AM
Lady asked to speak to my mother by name. I responded with "she's not in, can I take a message"
She asked for my father by name. I said they are both at work, how can I help you?
So replied with "Oh, both of them are out" I said yes. She said rudely, can I leave my number. She gave me 873-3667. I asked and who are you? she gave the name Vivian Matthews and quickly hung up the phone.
I called back from an untraceable number. Different lady answered and put me on hold. Then came back and asked how she could help me. I said I received a call from that number and was wondering what company it was. She asked for my name, I said what company am I speaking with she said R&B Corp and quickly hung up