It is Vivint Smart Home Security
You are either an emergency contact listed by someone that uses their service, or you use their service and are late paying your bill. They have never called me other than to remind me a bill was due after my father passed away and it was his residence that the system was protecting. A simple courtesy call letting me know I overlooked paying them. He had his bill payment set up through his bank account, now that he has passed away, I have taken over paying the bill and have missed paying it a couple times. They will cancel his contract with a death certificate, however we have kept it active since the home is not occupied.
Just got a new home phone# and these people keep calling me. Don't leave messages but call every day. Some security company in Provo, Utah. Answered the phone the other day and told to stop calling, that I was on the do not all list, stop calling. What does the [***] do? Calls back again. Yelled and screamed at him, told him to stop, that I have nothing to do with your company. So far so good, but only since Saturday and it's Wednesday... I think they want you to say you do not have a security company to get your info and rob you or solicit the hll out of you.
Legit alarm company. If you are listed as a contact for someone who has Vivint as their security company, then they may call you if they cannot get in touch with the owner in the event their alarm goes off. My neighbor had me listed as their contact and forgot to inform me. Not smart. I told Vivint when they called me that I did not know what they were talking about, so they sent the police. That visit cost my neighbor $150. After that the neighbor asked me if I would be their contact and gave me their alarm info. It turned out to be a false alarm. An expensive false alarm.
I just got a call from them on my cell telling me the battery is low on my door lock. They're a good company and considering that they are a legitimate security company, they should ensure their name appears on the caller-ID info when they call. Many people, myself included, won't answer an unknown number because of the number of scams out there and the utter disregard of the Do Not Call list by other companies. I'm adding this number to my phone's directory so I'll know who is calling in the future.
I got a call from this number linking me with to a family member about an an alarm that went off. The odd thing is I am not listed in connection to security with the customer. How did they link me to family as we have different surnames and my number is not linked with the member on any documents but they called me by my first name and family member by the surname???? A bit worrying- do not answer these numbers as they are doing weird things