This is a total scam. If you express mistrust of any kind they will just hang up. I hope Microsoft finds out about this and Sues the crap out of these people.
this person knew my name and asked me to sit down in front of my computer to verify an error message sent to microsoft.... I don't have a gmail account which he stated and I don't even have internet or a computer. I go to the library
I received a call from this number. They knew my name and asked me were I was from, after I told them it was none of their business they told me " Get out of this country" and that's when I hung up on them.
I was also call by a man with a Indian accent today and said I was being hacked thru a closed email account with netzero.net. He has called me in the past years maybe every 6 to 8 months and now that I think about it this all started about the time I opened that account. Funny he new my billing name and screen name from that account. if you look around the media this has been pulling the same stunt for along time !! Be careful, buy good spyware, don't give anyone remote access.