You can also send a certified signature required, receipt requested letter to them that tells them to "cease and desist all communication per the Fair Debt Collection Practice Act". It must have that phrase in it. Make sure your account number and all that information on it so their can be no excuse for them not to comply. They may contact you only once more after they have received the letter to let you know what their intentions are. If they contact you past that one time after you have received notification that they got the letter, then they have opened themselves up to lawsuits and fines.
Ok so im going through the same crap and heres what I did it may help all of you. I called and got a manager on the phone and spoke with her explained that the person they were looking for was NOT me. Now they do have an auto dialer and explained that it would be 24-48 hours to come out of their system. The number was removed and I havent gotten any phone calls since. Make sure and ask for the manger though she was REAL nice and REAL helpful.
I've had the same problem. Blue Cross Blue Shield paid them and they keep calling my cell. Never a message. Sounds like some kind of scam with them harassing blue cross blue shield patients all the time.
Just pull up ur EOBS with BCBS from the date of service...you can do that online. U have a deductible that is your agreement with your ins company then they only pay 80% if ur lucky and have good ins they pay 90%. ur ins company doesnt cover at 100% always. If u have to take an ambulance theres a deducutible for that and if you are care flighted theres on for that. Not to mention ur co-pays as well. And sometimes your ins company wont cover certain things. I have BCBS and with my policy they dont cover pregnancy, mental health, or birth control. I have to meet a 5000.00 deductible before they pay anything then they pay 80% and I still owe 20%. I also have a 200.00 prescription deductible i have to meet before they cover my medications. Keep an eye on your EOBS save them match them to the bills you get from the doctors or hospitals. Ins companies look for any reason not to pay thats why u have a 90-120 day statue of limitations to file an appeal with your ins company if u dont then they assume you agree with how they paid and you are paying the rest. Collection agencies are not at fault for your ins not paying like they are suppose to. You are. And remember if u go to the ER you get a bill for the facility and the doctor. Radiology is a seperate bill and so is lab work. Make sure you ask for a list of providers when you leave the hospital that way u can make sure to give them your ins information because the hoapital doesnt have to give your providers the ins information its not their responsibility. If you have medicaid/medicare they will only cover an ambulance ride if it is life or death. And guess what they get to determine wether it was life or death. No none of this is fair but thats how it works. If u stay on top of everything you wouldnt have to deal with collection agencies. If the agency that is calling you has the wrong number just call and let the agency know and they can remove it. They dont know its a bad number until u let them know.