I am disturbed by your report. The call is from Grand Timber Lodge. Please email me at
[email protected] so I can research your complaint and make appropriate changes. I am sorry if our representative handled your call this way. We make thousands of contacts and unfortunately from time to time we have to find out the hard way that a representative is not handling themselves in a professional manner at all times. We do record everything thus my desire to talk to you so we can use this incident for training for all staff. We are a very reputable company and any staff representing us incorrectly from training will be reevaluated for continued employment. I hope to have the pleasure of speaking with you.
Sincerely,
Sean Diehl