Got a call from this number, male voice saying he was sorry but he needed to unblock my computer. Lots of talking in the background. I laughed and he hung up.
My mother got a call from this number and let them into her computer to "fix" it because they said they were from Microsoft. They wanted $399.00 after they got in. She had been scammed before and hung up on them. But they had already put a password on her computer and now she can't get into it.
A male purporting to be from Microsoft said they were having issues with with Windows running slow and if I would let them Into my computer they would fix it. I let them in and asked if it was going to cost me. He said $399.00. I told him no and hung up. He had already put a password on the computer. Now I can't get into it. I
Disconnect the computer from the internet NOW! If you use your computer for online banking, call the Bank NOW! and tell them what happened. Here's your choices (a) Take it to a brick & mortar repair shop. DO NOT let any one else online access it. (b) Reinstall the OS & lose everything that's on it. Many newer computers have a hidden 'PQService". It's a small fat32 section at the beginning of your hard drive containing the setup of your operating system. In an Acer, for example, you reboot & press 'ALT - F10' at the same time. It wipes the hard drive & reinstalls the OS.
Times have changed. Consider installing a Linux based OS on your computer & things like this will never happen again. Check out Linux Lite, Xubuntu, Linux Mint, or Zorin.