I received a call from this number, but did not answer. A subsequent check from a different phone indicated that the number has been disconnected and is no longer in service. This is obviously a spoof number.
Got a call from a heavily accented man. Said something about a problem on my computer. I figured I would keep them on the phone for a while so they couldn't call other unsuspecting individuals. I was asked to find the control key on my computer. I then asked if they had a keys on their computer and what keys were on their computer. I then asked about the weather and asked them to go to the window to tell me if it was raining. I just kept asking random questions. After about 5 minutes he just hung up.
Just got a call from this number (I did yesterday too, but didn't answer), and all I could understand was that a man with a heavy Indian accent was saying that "they" were receiving some kind of problems from my computer and that he needed me to get in front of my computer. I told him "I don't have time for this" and he said "OK" and hung up. Not suspicious AT ALL.
Just received a call from this number on my cell, so I answered... Heavy accent, wanted to talk to me about my Microsoft computer. I said "I don't own a Microsoft Computer" ..He said "what do you own" and I told him " you called me you should know"..... I waited and asked "are you going to help me or not?" and then I got the "[***] you, [***] you, [***] you" all class there. I told him "your a great salesman, keep it up!" they hung up.
What do I do? I thought they were really want to help so They walk me through, I click the trustworthy so they can access to my computer, then I feel weird so I turn off my computer. Would they still have access to my computer? What can I do
Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused
What can you do immediately after such an attack?
1. Pull the cables on the computer, so it cannot access the internet.
2. Change ALL passwords stored on the computer
3. Run FULL malware scans on the computer, in "SAFE" mode!
4. Change the passwords again, particularly if the malware scans showed anything
5. Inform your bank and credit card companies
6. Sign up for credit monitoring, and check the status frequently
7. You may have to bring the computer to a local repair shop, and tell them the story.
8. Tell friends what happened, so they can be aware of strange emails from you
9. Plug in the cables only AFTER all the above have been done
10. Change the passwords on all online accounts. Even better - access a "safe", uninfected computer, and chance your online account passwords RIGHT NOW.
NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer. Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!
You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!
Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!
Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
Lesson:
If your computer needs fixing, bring it to a local repair shop
Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.