This is national grid. It is the same number that called me in the past when my bill was overdue. That wasn't a scam; my bill really was overdue. But I still didn't pay it by phone, I simply paid it electronically the way I pay all my bills, once I had the money to do so.
Currently, they are calling to schedule replacing my meter free of charge. This is because Mass state law requires the replacement every 7 years, even if the meter is fully functional. I converted from oil to gas seven years ago. Scam? No, not in my case.
But I'm glad so many others are suspicious in general. That is a healthy skepticism. For me, it checks out in this case.
i also just received a call from them - saying they're Nat'l Grid and they want to change the gas meter. i only rent i do not own. i said shouldn't you be calling the land lord? they told me to have the land lord call them.
i started to say i only have gas for heat/hot water...
suddenly she starts saying 'hello? hello? i can't hear you..."
Same thing here - 718-403-6900 called on my cell and said to either hold on the line (which I did during which time the same message repeated 4 times) or to do to www.2.nationalgrid.us.com. And guess what - that web site is non-existent. The reason for the call was to change out a gas meter.
BTW - I bet most people on this list are from MA - we see 718 and pick it up before we realize the area code is not 781.
Yes, it's national grid. I called the customer service number on my bill (which is different) to verify, and they did have it on record there that they wanted an appointment to change the gas meter. They said they're just doing all the houses in the area.