This is national grid. It is the same number that called me in the past when my bill was overdue. That wasn't a scam; my bill really was overdue. But I still didn't pay it by phone, I simply paid it electronically the way I pay all my bills, once I had the money to do so.
Currently, they are calling to schedule replacing my meter free of charge. This is because Mass state law requires the replacement every 7 years, even if the meter is fully functional. I converted from oil to gas seven years ago. Scam? No, not in my case.
But I'm glad so many others are suspicious in general. That is a healthy skepticism. For me, it checks out in this case.
The number is evidently legitimate as the 800-922-8201 number is, indeed, national grid. I telephoned them. There is a policy of changing the meters every seven years. They need the resident's phone number to identify the customer account because the original call is a VOICE MAIL and they need to pinpoint the location of the meter.
Yeah, i got a call from the same people, i called keyspan ( now nationalgrid ) and they confirmed the phone number that called is the meter department. what is happening is when the meter cant be read, they need to replace the meter. what i didnt understand is why they tell you if they come and your not there they want to bill you for the visit. WTF is that?its not my meter! im going to watch them today. there are 6 meters. they all look the same.LOL
They've called and left voicemail on two straight days. As renters in MA and with no service contract with National Grid, they're simply annoying me. And how did they get my cell number?