They do not leave messages and they call multiple times a day. Saturday they called 12 times. Today is Monday and they've called twice already. I had a problem with my computer last week and they are calling to see if my problem was resolved. I was on the phone with Dell for an hour and a half.
same here. my dell laptop's operating system totally crashed. i spoke to tech services for 2 hours before they finally twisted my arm with scare tactics to buy a $129.99 software warranty to fix the problem. then he asked me to find the system resstore CD's that CAME with the laptop. i immediatly asked for a refund! my husband and I were able to perform the system restore ourselfves for FREE. i am so upset with DELL. now they are calling a million times a day. i don't want to talk to them or even given them feedback. they SUCK!
I bought a Dell laptop and had problems 4 weeks latwer. Their Tech Services tried charging me either $299 /2 yr or $369 /3 yr for a software warranty. I guess they have different prices for everyone.
They've already called me 13 times so far today and it's only 11:30 am. They're just trying to sell me a warranty so I don't bother answering, but I'll get over 40 calls in one day from them. This has been going on since last Saturday when I called tech support.
I agree,it's almost like a good cop, bad cop, type thing,as soon as they have your IP and Mac,they are so happy to charge you for what they have done to your computer for $,when that runs out,imagine that,the computer breaks again.I guess that is why windows update removes good restore point.My computer just semi locked up when I was trying to put a comma after bad cop.But that being said,I also have neighbors that stay up for 2 to 3 days at a time,1 goes out at about 5 am,another gets home at about midnight.Same Apt
I had the SAME problem this weekend. Spent a total of 4.5 hours with them on the phone Friday and Saturday. Problem persisted and I was suckered into the warranty as well, but mine was $200.00. When they called me to check up on me Monday, I told them my laptop still didn't work and that I wasn't paying. They refunded my Dell Preferred Account.