Responding to IKnow:
This is referring to a long ago post, but I just received a call from this number, and verified that it was indeed Medco. Thanks for your "insider scoop", but what prompted me to post this message is to ask you, why do you call people names online? It makes you look so terrible, even if we don't "know" you. Just saying, there are ways to get a message across without denigrating their character.
If you are MEDCO 'idiot' then why won't you help an 85 yr old lady get off your call list? She never has used Medco, never will and is a retired pharmacy tech for CVS. We have called Medco asking them to eliminate her number from your call list and they refuse. She gets calls every day from you people and has no reason to have to answer any of your [***] questions, DELETE [phone number removed] from your call list. We are reporting this incident to the BBB. Thank You.
Why call people IDIOTS on the internet if you represent this company?
I just received a call from this number. They said that it was "Benefits Assist." The woman asked for me by name, so this kinda creeps me out. I do use Medco, so I am wondering if somehow Medco's client list somehow got out and they are now switching tactics and calling themselves "Benefits Assist?"
Hey morons--not everyone that calls you and asks for your information is trying to screw you....Yes, this IS Medco. When you sign up for your prescription drug coverage, you automatically give them the right to call you. Business with whom you are currently involved MAY call you. Also, the reason they ask you to verify your address is because your phone number could have been disconnected and later reassigned to someone else, and they don't want to give any of your Protected Health Information out to someone who isn't you. They may ask for your address, date of birth, or Medco i.d. number to authenticate who they are talking to. It's not that the rep doesn't have your information, it's that they are required BY LAW and BY POLICY, and risk termination of employment if they do not verify they are talking to the actual patient.