its a scam... they contacted me and used teamviewer (from teamviewer.com) to connect remotely to my computer. Did the call back thing with me too... probably to make me stew, thinking my computer had a virus. When called back I spoke to someone who claimed to be the supervisor, when i asked how they recieved the virus info when i do not send errors to microsoft, she got defensive and says (screaming at me) "SO YOU DON'T WANT TO FIX THE VIRUS...", I asked her to please tone it down and answer my question. I was then promptly cut-off from her and returned to representative who then attempted to sell me their virus protection and a remote desktop (so that they could access my machine), for $160 for a lifetime subscription. Well I already have virus protection... he says "but its not working otherwise it would have picked this up"... i said i'll have to take that up with the people i purchased the virus protection from... he didn't like that and said then you can handle the virus yourself, goodbye!..
To further, the files he deleted where in my active directory's temp dir, which will accumulate files when software is installed or updated... this is normal... he said "that those files were installed by the virus... I said "NOT" (in my mind) as some are for SQL server, some adobe products, etc.... then he shows me services that he claimed were shutdown by the virus (using msconfig)... I thought NOT (in my mind again), knowing that not all services are running or are meant to be running all the time, otherwise the system would be so slow it would be pathetic.
FInally, he claimed that my system would stop working soon... well thanks dude but i'll keep my $160 and just wait and see. He called his company - HAWK TECH
P.S. I think i might get ahold of teamviewer.com and tell them that their software is being used in a scam and see what they say... it might be a good idea for others to do this as well, so that we can get this out in the open.