I got a similar call with the person saying his name was "Shawn Brown" but he had an obvious Pakistani/Indian accent. So very unlikely that was his real name. I do not have call display on my phone but I *69'd it, I live in Ontario, and it came up as a blocked number. I asked for the company he was calling from and he said Hawks Tech Live and that his contact number was the same 210-888-0671 number all of you were given. I looked up the company online as I talked to him and found the following web page: http://hawkstechlive.com/
Whether he was truly a representative of this company or not I have no clue as the page clearly states the company is based in the United Kingdom.
When he first started talking he claimed that they had "...received a series of 'Error Report Messages' from your computer Mr XXXX. We'd like you to log into your computer and let us connect to it to help you fix the problem." At which point I informed him I do not send in error reports for problems I get with any software. He tried to claim they were automatic. So I asked him well which company is your company doing tech support on behalf of to be getting error reports from my computer seeing I know for a fact that I have no software from Hawks Tech Live installed on my computer. He tried to tell me I don't understand what I meant. I corrected him and said yes I do, I have worked in tech support, I build computers myself and do programing I from whence I speak. So then he switched and tried to say that they were coming by means of my ISP and I said "Oh really what ISP would that be?" He told me it was Rowser ISP. I asked him to hold and did a quick search and said to him, "Funny, that's not the ISP I am on and I just did a search on the net on an international ISP listing site and there is no such ISP by that name." Oh I am sorry sir then I must have the wrong phone number and the wrong Mr XXXX. So I spoke up, "Common you know you got the right one, admit it, you blind called me off a stock list. You lied and tried to get me to give you access to my machine so you could do god knows what to it to make it appear I had virus's or whatever so you could swindle me into believing the only solution I had was pay you some money to download and install your software and solve my problem for me. This was all about you making some money. Wasn't it?" To my surprise he actually said yes. I said "Good thank you for admitting it. I am now calling the police and reporting your company. So do not call me back every again. Thank yo and have a nice day!"
My mother received a call from these people and I took over the conversation. Thank you everyone on this site for letting us know about this terrible scam. I do hope no one falls for these predators.
Close the credit card. Contact where ever the $160 was taken from and dispute it. Tell them you did not authorize the charge. Let them take care of it, then close THAT account.
Get a computer geek (Best Buy, etc) and explain what happened. Ask them if there is something they can do to his computer to keep it from happening again, let them do their thing.
claimed my computer had a virus/trojan I asked for phone and said I will report it to police . He said he will call in an hour. Name was Jack but he was hindu for sure could not understand him. I went to computer to find out it was a scam. He has my address etc and that bothered me.Hawks Tech Live = company name.... he had my cell number ...now that bothered me...now what? He is suppose to call in an hour.