I have been getting numerous calls from these idiots since I did recently get a new card, so a couple of times I tried answering it, then would always be nothing but dead silence. (when I activated the card, the VERY first thing I asked for was to be removed from ALL telemarketing) Well tonight, I answered again & again, was met with dead silence. But this time, I actually waited & waited for something to happen (hang up, a voice, etc.) & finally after almost 2 MINUTES, some lady comes on the line as a "card services manager". I firstly let her know I do NOT appreciate getting calls & sitting on hold for them, since THEY called ME! (she obviously was clueless!) Then after asking me if I got my new card (duh) she then asked me:
"do you know about balance x-fers" - no, I don't carry balances
"do you know about the rewards prog" - uh, that's why I got the card to begin with
I have had these kind of problems w/BOA in the past, so I am NOT at all surprised by their stupidity - no wonder they had to be bailed out!
Caller ID: FIA Card Svcs
Call every day...never leave a message.
When searching FIA Card Services, the info below came up on a web page. S/
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If you have a question about your account or are looking for a specific product, our account managers are ready to assist you. For faster service, please have your full account number available before calling Customer Service. For questions about your credit card, line of credit, or loan accounts please use the phone numbers/addresses below.
Credit Cards
Customer Service
Call toll-free in the U.S. 1.800.655.1491, 24 hours a day, 7 days a week
From locations outside the U.S. Bermuda: 1.800.932.6262
France: 0800-902111
Germany: 0130-81-2195
Spain: 900-98-1272
Switzerland: 0800-89-3297
United Kingdom: 0-800-89-6870
Other (call collect): 1.302.738.5719
TDD/TTY for the hearing-impaired 1.800.346.3178
Para servicio en español 1.888.462.2378
To report your card Lost or Stolen 1.800.655.1491, 24 hours a day, 7 days a week
Make a Payment
Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.
Up-to-Date Payments FIA Card Services
P.O.Box 15028
Wilmington, DE 19850-5028
Late Payments FIA Card Services
P.O. Box 15137
Wilmington, DE 19850-5137
Overnight Delivery FIA Card Services
Attn: Payment Processing
1000 Samoset Drive
Wilmington, DE 19713-2332
Western Union FIA Card Services
City Code: Clark, DE
We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.
Pay-by-Phone 1.888.339.6262
Please be ready to provide your check number, bank routing number (ABA) and checking account number ready when you call.
Payments received by 8 p.m. Eastern Time Monday through Saturday are posted the same day
Online - Billpay Choice Visit Online – Billpay Choice. Payments scheduled prior to 11:59 p.m. (Eastern Time) will post today.
Disputes
There are two ways to submit credit card disputes.
Phone
To dispute a credit card transaction by phone, please call 1.866.266.0212. Calling does not preserve your billing rights under the Fair Credit Billing Act; however we will investigate your dispute in the same manner.
Before you call, please have your statement on which the disputed charge appears, your receipt from the merchant and any other relevant information relating to the purchase. If possible, please also have the last 4 digits of the reference number available.
Mail
You may contact us in writing at:
Attn: Billing Inquiries
P.O. Box 15026
Wilmington, DE 19805
Write to us as soon as possible. Do not send the notice on or with your payment. In your letter give us the following information:
Your name and account number
The dollar amount of the suspected error
The posting date of the transaction
A description of the error and an explanation of why you believe there is an error
Important information for disputed items
Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement where the error appeared. If you believe there is unauthorized use on your account, please contact us immediately.
Many times disputed charges are legitimate charges that customers may not recognize or remember. Before disputing a charge, we recommend you attempt to resolve the dispute with the merchant. Often the merchant can answer your questions and easily resolve your dispute. The merchant’s phone number may be located on your receipt or billing statement.
One way to check for the credits or to view transaction details is to look at your account statements online.
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Loans and Lines of Credit
Customer Service
Call toll-free in the U.S.
1.800.655.1491 for automated balance, status, and payment information
From locations outside the U.S. 1.302.738.5719 (call collect)
TDD/TTY for the hearing-impaired 1.800.346.3178
Make a Payment
Payments are processed daily Monday-Saturday and are posted within 24 hours of receipt. If making a payment by mail, be sure to allow up to 7 business days for your payment to be received and posted to your account.
Up-to-Date Payments FIA Card Services
P.O. Box 15028
Wilmington, DE 19850-5028
Overnight Delivery FIA Card Services
Attn: Payment Processing
1000 Samoset Drive
Wilmington, DE 19884-2332
Western Union FIA Card Services
City Code: Clark, DE
We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received.
Pay-by-Phone 1.800.848.9233
Remember to have your check number, bank routing number (ABA) and checking account number ready when you call.
Payments received by 8 a.m. (Eastern Time) Monday-Saturday will be posted the same day.
Online - Billpay Choice Visit Online – Billpay Choice. Payments scheduled prior to 11:59 p.m. (Eastern Time) will post today.
Billing Disputes and Written Account Inquiries
Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment. If you have questions about Customer Service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not FIA Card Services. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.
For other inquiries, call our Customer Service phone number above or write to us at:
FIA Card Services
P.O. Box 15720
Wilmington, DE 19850-5720
Received a call from these [***] wanting personal information......They told me they were in Phoenix Ar.....Thats it would not tell me anything else .....What a joke!!!!
FIA Card services, keeps calling me. Read them the riot act and now am going to sue because I have opted out of all BA's marketing and their affiliates. I also wrote a nasty letter to BofA and sent a complaint to the FTC.
Basic info here on how to sue. Research your own state. Take photos of your caller ID's, number, date and time.
Sue the telemarketer in state court (usually small claims is recommended) to stop such calls and/or to recover a penalty. (47 CFR 64.1200 (e)(2)(iii)) The penalty is actual monetary loss or up to $500, whichever is greater, for each call received after you requested to be placed on the do not call list. If the court finds that the marketer willfully or knowingly broke the law, the penalty is up to three times the actual monetary loss or up to $1,500, whichever is greater. If the telemarketer did not send a copy of its company-specific do not call policy, you can claim additional damages.The penalty for violations with respect to automatic dialing systems, prerecorded messages and facsimile machines, is $500 or actual damages, whichever is greater. The penalty for willful or knowing violations is $1,500 or three times the actual damages.