I am an IT professional who has worked with some of the most powerful and complex computers in the world. My experience spans 20 years and I have done everything from repairing computers (component level on laptops all the way to malware removal). With that said, I have had an opportunity to work with some of the best and worst in computer systems and manufacturers. I can easily tell you that Dell is one of those manufacturers who have managed to stay in my top of the list for personal computers and business systems. Zones does have an issue with selling Dell products and down-talking them, and it is simply because they cannot get high commission off of those products. Dell will sell their products for far less and make much higher profits through their direct sales channels and other VARs such as Newegg and CDW. Your understanding of the quality of Dell's products is completely uninformed. You were given a bunch of propaganda during your relatively short training period at Zones and were told to say certain things about Dell that just isn't true. To be honest, I would rely on a Dell product over HP, Lenovo, Sony or Acer any day of the week.
Truth be told that Lenovo's reputation for high quality desktops and laptops is quickly eroding due to their constant deviation from IBM's original designs, and HP laptops always have and always will have serious cooling problems that result in GPU failure on the motherboards.. This is a known FACT. Sony uses foxconn motherboards which are garbage, and so does HP.
Dell is the only one who consistently uses quality components, which although some of those components are manufactured in China, a lot of them are still manufactured in San Jose, California by Supermicro.
Get your facts right before you start attacking things you know nothing about.
I am a current Account Executive with Zones Inc. and I would tell you my name and actual extension but I have a mortgage and this company will show you the door in a heartbeat. Our management is just as ruthless to us as we are in calling you; its a direct reflection of where we work.
I try and respect the wishes of people who don't want to be called. I'm a nice person who you would enjoy speaking with if we were in a face to face social setting but I understand your at work and my call is eating into your time to be productive at your job.
So I have some honest questions that have cropped up in this thread time to time. If I left a voicemail being very upfront and honest about my purpose for calling would you call back? How would you prefer I approach you to initiate a conversation?
Nothing would make me happier than to not call people who don't want to speak with me, and I could potential stop calling dozens of people and companies if they would only pick up the phone and let me know.
As its been stated here I do get paid to dial 80 times and talk for 3.5 hrs a day at a 7% commission rate. I purposely call numbers that have never picked up as many as 5 times a day because apparently you don't mind a ringing phone and I just completed 6.25% of my requirement for the day. I called one person over 100 times in a single month before he picked up the phone and very nicely asked me to stop; which I did.
Hanging up, cursing or simply ignoring any cold call is futile. Most new Zones Inc. representative are college educated, they respond to reason and logic incredibly well. So well in fact that if you politely layout a case for why you won't or can't buy from them they will probably stop calling and it will be 3 months before you company rotates back into production and someone new tries.
I sell products that can actual block all the cold sales call's. So why not pick up the phone buy them from me and then block my number. Both of us would be happier for it.
P.S. Is anyone hiring? I am looking for a new job. My qualifications aside from a BA and many years of job experience in varying fields including Sales/Marketing/Govt and IT is that I am a tenacious hard worker who won't give up.
Zones does suck, I dont blame you for looking for a new job in the slightest bit. There is nothing in life like being treated like crap by both customer who use profane language at you and having management treat you like crap both on the pay scale and daily life, just to know that all you are doing is making some indian CEO rich.