I am an IT professional who has worked with some of the most powerful and complex computers in the world. My experience spans 20 years and I have done everything from repairing computers (component level on laptops all the way to malware removal). With that said, I have had an opportunity to work with some of the best and worst in computer systems and manufacturers. I can easily tell you that Dell is one of those manufacturers who have managed to stay in my top of the list for personal computers and business systems. Zones does have an issue with selling Dell products and down-talking them, and it is simply because they cannot get high commission off of those products. Dell will sell their products for far less and make much higher profits through their direct sales channels and other VARs such as Newegg and CDW. Your understanding of the quality of Dell's products is completely uninformed. You were given a bunch of propaganda during your relatively short training period at Zones and were told to say certain things about Dell that just isn't true. To be honest, I would rely on a Dell product over HP, Lenovo, Sony or Acer any day of the week.
Truth be told that Lenovo's reputation for high quality desktops and laptops is quickly eroding due to their constant deviation from IBM's original designs, and HP laptops always have and always will have serious cooling problems that result in GPU failure on the motherboards.. This is a known FACT. Sony uses foxconn motherboards which are garbage, and so does HP.
Dell is the only one who consistently uses quality components, which although some of those components are manufactured in China, a lot of them are still manufactured in San Jose, California by Supermicro.
Get your facts right before you start attacking things you know nothing about.
My hubby works there they are a great company
To work for. And they are just doing their jobs really..
You may be pleasantly surprised when you talk to someone
I used to use Zones, but they were quick to downtalk the competition. Many times I heard them say really nasty things about Dell, CDW and Newegg. Those being their primary competitors, I can't say I'm suprised, however, the problem is that they lie about their competitors. I started using Newegg about a year ago to buy pretty much anything IT I need. They have not given me any reason to stop using them. The price, the ease of purchase, and everything has been excellent up to this point. Their returns section is a little to be desired, but its not something that I worry about. I stopped using Zones because they started getting greedy and slowly raising their prices and trying to sell me more and more expensive stuff as we continued doing business.
There is some funny things about what you say.... First off Zones is one of the largest Dell resellers out there so I am not sure who was bad talking about them as we sell more than most other vars so the rep must have been an idiot or you must not be telling the truth either hmmmm. Second I never complain about new egg I have used them myslef because New egg is a consumer site not a business site, try going on new eggs website and configing a 9tb fiber san and see were that gets you. Zones focus is on major projects to help our clients with innovative solutions, we just carry everything in order to make it convenient to our clients so I am assuming that you have a tiny IT shop as no enterprise is going to be buying all their hardware and software from egg.
I have been getting repeated, annoying calls from this company. I just spoke to "Taylor" who said he couldn't remove me from their calling list unless I told him how many computers we have. Ridiculous. I told him I cannot disclose any information about the company, and he said that he has a job to do, the job is to call people, and he can't remove my number from their list because "it's a computer program" that is generating the list. I told him that by not removing us he's just wasting both of our time, which he seemed to think was hilarious. I feel bad for anyone who actually has to deal with this company on a professional level.
why are you defending unsolicited sales people. Anybody can find better prices online, these people don't offer anything that any other company doesn't offer. And just cause they're calling doesn't mean they offer the best price. They're calling because they want to "sell" you their product and service. Most people don't need or have the time to be "sold" on something that they already have, even if it will save them something, which usually isn't worth the time it takes to deal with the salespeople.