i live in Australia, and "Futron software" called me to tell me to fix my windows 7. instantly realised it was a scam, did not give my home number out and he dodged questions when i asked about how he got my number, and if he worked for microsoft.
unusual call expressing concern & stating they were online PC Support ....that my PC was going to crash if I didn't follow their instructions....I stated that I would take it to a PC store and they told me it would not help as it is a Windows issue.....BEWARE !!! iT COULD BE A SCAM !!
Whoever this is, they were VERY persistent and argued about various parts of the discussion concerning other options I would use if I had a problem. I got exactly the same story as others reporting here. There is more at http://www.wilderssecurity.com/showthread.php?t=280935&page=3.