I looked this # up and found it connected with Stellar Recovery, Inc a debt collector. I checked them out with the Better Business Bureau. The following is from their site: 'This business handles multiple national accounts including COMCAST. As a collection agency, they are required to abide by the Fair Debt Collection Practices Act (FDCPA). The Federal Trade Commission, the federal agency in charge with regulation of these type of businesses, has consumer information about debt collection that may be viewed here: http://www.consumer.ftc.gov/articles/0149-debt-collection.
Web site gives no physical address: http://stellarrecoveryinc.com/contact-us
But seems to indicate they are in Florida.
BBB page gives them an accredited A- rating even though they have 373 complaints, 34 negative reviews, and a government action against them (BBB removed 6 complaints and 3 negative reviews for them to keep that rating): http://www.bbb.org/eastern-washington/busines ... ell-mt-64004319
BBB gives them an address in Montana.
LinkedIn page indicates they are in Florida as well: https://www.linkedin.com/company/stellar-recovery-inc.
Bloomberg lists the head criminals of this organization: http://www.bloomberg.com/research/stocks/priv ... vcapId=33949574
Looks like they are using technology to make it easier to steal money from people: http://www.insidearm.com/daily/collection-tec ... -on-investment/
The name of another head criminal: http://www.creditandcollectionnews.com/viewer ... %20Services.htm
Florida Dept. of State lists them in Florida as Well:
Florida Profit Corporation STELLAR RECOVERY, INC.
Filing Information
Document NumberP08000105692 FEI/EIN Number94-3458446 Date Filed12/03/2008 StateFL StatusACTIVE Last EventCORPORATE MERGER Event Date Filed01/26/2011 Event Effective DateNONE
Principal Address
4500 SALISBURY ROAD
SUITE 105
JACKSONVILLE, FL 32216
Changed: 08/15/2012
Registered Agent Name & Address BRANT ABRAHAM REITER MCCORMICK & JOHNSON
50 NORTH LAURA STREET
SUITE 2750
JACKSONVILLE, FL 32202
Name Changed: 08/15/2012
Officer/Director Detail Name & Address
Title Secretary, Director
SCHANCK, Jr., JOHN G
4500 SALISBURY ROAD
SUITE 105
JACKSONVILLE, FL 32216
Title D
PETERSON, BOB
1327 HIGHWAY 2 WEST, SUITE 100
KALISPELL, MT 55901
Title Treasurer, CEO
SCHANCK, GARRETT A
4500 SALISBURY ROAD
SUITE 105
JACKSONVILLE, FL 32216
Florida Office of Financial Regulation info:
License Name: STELLAR RECOVERY INC
DBA Name:
________________________________________
License Type: Consumer Collection Agency
Status: Approved
Status Effective Date: 10/23/2015
Original Date of License: 4/10/2009
License Number: CCA9901462
License Expiration Date: 12/31/2016
________________________________________
License Main Address:
Street: 4500 SALISBURY ROAD SUITE 105
City: JACKSONVILLE
State: FL
Zip Code: 32216
License Mailing Address:
Street: 1327 HIGHWAY 2 WEST SUITE 100
City: KALISPELL
State: MT
Zip Code: 59901
Other complaints:
http://ficoforums.myfico.com/t5/Rebuilding-Yo ... ED/td-p/1617452
https://answers.yahoo.com/question/index?qid=20100618150947AAqN8KZ
http://complaintwire.org/complaint/wIgBAAAAAAA/stellar-collection-services
From the web site of Cardoza law Corporation (not an endorsement, for informational purposes only www.cardozalawcorp.com/library/stellar-recovery-inc-.cfm):
Stellar Recovery, Inc., Complaints and Lawsuits
CFPB Debt Collection Complaint Ranking*:
#25 of 2,458 Companies
Lawsuits, Penalties, or Sanctions:
MOORE v. STELLAR RECOVERY, INC. (July 14, 2014.) United States District Court, N.D. Illinois, Eastern Division. No. 13 C 2294.
JOHNSON v. STELLAR RECOVERY, INC. (November 5, 2014.) United States District Court, E.D. Michigan, Southern Division. Case No. 13-13829.
KNAPP-ELLIS v. STELLAR RECOVERY, INC. (October 7, 2014.) United States District Court, W.D. Washington. No. 2:13-cv-01967-RSM.
Location and Contact Details:
Stellar Recovery, Inc. - HQ
4500 Salisbury Road
Suite 105
Jacksonville, FL 32216
John Schanck, Owner and Chairman of the Board
Michelle Yates, President
Robert B. Peterson, Ethics Contact
Stellar Recovery, Inc.- Satellite
1327 US Highway 2 W
Suite 100
Kalispell, MT 59901-3413
Phone: (566) 552-1377
Fax: (877) 277-5520
John Schanck, Owner and Chairman of the Board
Michelle Yates, President
Robert B. Peterson, Ethics Contact
Business Model:
Stellar Recovery Inc. is a privately held company. It services charged off receivables (bad debts) from credit grantors and financial institutions. Stellar also offers third party recovery services to debt purchasers and creditors. Additionally, it provides customized letter and calling strategy, skip tracing and asset identification.
Stellar Recovery, Inc. was founded in 2009 by John Schanck, current Chairman of the board. Schanck purchased an existing national debt collection agency in Kalispell, Montana. Formerly known as ARS Recovery Service, LLC, Stellar’s headquarters moved to Jacksonville, Florida in 2012.
Owner John Schanck is the Founder and Managing Partner of Stellar Life Coaching, LLC, in Orlando, Florida where they offer programs to “break down happiness into its most basic parts help you identify, define, and cultivate your Stellar Life.”
* Ranking determined by the overall number of debt collection complaints to the Consumer Financial Protection Bureau (CFPB) as of year-end 2015 and should be considered in context of company size and/or market share. See the CFPB debt collection complaint database in real-time here.
Looks like they get sued a whole lot:
https://www.pacermonitor.com/public/case/6733 ... r_Recovery,_Inc
http://www.leagle.com/decision/In%20FDCO%2020 ... RECOVERY,%20INC.
http://law.justia.com/cases/federal/district- ... 00366/37409/21/
http://www.plainsite.org/dockets/2l5ai9rx9/fl ... ion-agency-inc/
https://casetext.com/case/smith-v-stellar-recovery-inc
https://casetext.com/case/smith-v-stellar-recovery-inc
https://www.law360.com/cases/5548eff738baa47e4b000001
http://www.law360.com/cases/55673504a36d462561000002
https://www.pacermonitor.com/public/case/8018 ... r_Recovery,_Inc
http://docslide.us/documents/griffin-vs-comca ... e-defenses.html
Federal law (FDCPA) requires them to send you a letter (US MAIL ONLY) within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt. It also must contains “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes. The one other important thing that this letter must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified.
Read up on your rights here, get template letters to send and also make a complaint at this government site: http://www.consumerfinance.gov/
Also file a complaint with your State Attorney General's office.
List of State AG’s offices: http://consumerfraudreporting.org/stateattorneygenerallist.php
Also file a complaint with the Florida AG’s Office: http://myfloridalegal.com/
And the Florida Dept. of Financial Regulation: http://www.flofr.com/StaticPages/FileAComplaint.htm